​​

We want you to feel confident in your purchase from Taiko Colorado. Because many of our items are handmade, custom-built, or one of a kind, we only accept returns for products that are defective due to a materials or workmanship issue.

​

What qualifies

A product may qualify for return if it arrives with a clear defect in materials or workmanship.

To be eligible, the issue must be reported within 7 days of delivery.

What does not qualify

​

We do not accept returns for:

• custom or personalized items unless they are defective

• normal variation in wood grain, color, figure, or other natural characteristics

• wear from normal use

• damage caused by misuse, improper handling, storage conditions, or modifications

• shipping damage that is not reported promptly with photos

• ​

How to report an issue

If you believe your item has a defect, please contact us within 7 days of delivery and include:

• your order number

• a brief description of the issue

• clear photos of the item

• photos of the packaging, if applicable

This helps us review the issue and respond as quickly as possible.

​

What happens next

Once we review the information, we will let you know whether the item qualifies under this policy. If it does, we may choose to:

• repair the item

• replace the item

• accept a return and issue a refund

• ​

Return shipping

If a return is approved for a defective item, we will provide return instructions. Please do not send items back without contacting us first.

​

Refunds

If a refund is approved, it will be issued to the original payment method after the item has been returned and inspected.

​

Questions

If something is not right with your order, please reach out. We want the process to be straightforward and fair.